Black Screen Problem in Windows 10
If You see a black or colored screen with spinning dots after restarting my device
If
you see a black or colored screen with dots moving in a small circular
pattern after you restart your device, it generally means that the
updates are finalizing. In this case, there’s nothing you need to do
except wait.
However, if these dots remain on the screen for too long after an update, you may have incompatible or mismatched graphics cards or drivers. Try the following actions in order.
However, if these dots remain on the screen for too long after an update, you may have incompatible or mismatched graphics cards or drivers. Try the following actions in order.
Action 1: Restart your device
One indication that you may need to restart your
device is if there’s no hard drive activity. If the indicator light on
your hard drive is off, try to restart your device.
If this restarting didn’t work, try the steps in Action 2 to unplug all unnecessary USB equipment.
If this restarting didn’t work, try the steps in Action 2 to unplug all unnecessary USB equipment.
Action 2: Unplug unnecessary USB equipment.
Sometimes, your
device’s external devices can be the cause of problems. Try unplugging
all of your unnecessary devices, and then press and hold the power
button on your device for 10 seconds to turn it off. Then press and
release the power button to turn your device back on.
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